B2B Software6 weeks
Bootstrapped B2B Startup: Operational Excellence
ObservabilitySREOperations
Detection time cut from 90 minutes to 5, 99.8% uptime SLO
90 → 5 min
mean time to detect
99.8%
uptime SLO sustained
20%
engineering time recovered
Challenge
Small team managing production systems with no visibility into system behavior. Incidents took two to three hours to detect and diagnose. No SLOs were defined and alerting was noisy and unreliable. The engineering team spent 40% of its time firefighting instead of building features.
Solution
I designed and deployed a complete observability stack with Prometheus, Grafana, and structured logging. I defined SLIs and SLOs aligned to user experience, implemented targeted alerting based on SLO burn rates to eliminate alert fatigue, wrote runbooks and incident response procedures, and built operational dashboards for engineering and leadership.
Outcomes
- Mean time to detection reduced from 90 minutes to 5 minutes
- Mean time to resolution reduced from 180 minutes to 25 minutes
- 99.8% uptime SLO consistently achieved and maintained
- 20% of engineering time freed from incident response and redirected to feature work